Wednesday, 1 July 2020

FROM NCC Recycling Contracts Officer

Good afternoon

I am writing to let you know that we are planning on reopening Wereham Recycling Centre on Friday this week, along with Docking Recycling Centre.

Docking and Wereham will bring the number of sites open to the full complement of 20. We have provided details on how the sites will operate on our website here www.norfolk.gov.uk/recyclingupdatesand below are some answers to common questions about the sites. We will update our website to reflect this.

What measures are we taking to protect the health and safety of our customers, staff and the wider community?

Social distancing of 2m and a strict cleaning regime will be in place at all sites, which will be reviewed following guidance on 1m distancing released last week. We have limited the number of vehicles allowed into each site at any one time, to give each vehicle enough space to safely empty their waste. We ask that residents only bring waste they can remove from their vehicle and deposit in the containers themselves, as staff will not be able to assist.

What type of waste and recycling are we accepting?

We are offering as full a service as is possible at this time, including all DIY Pay As You Throw and a trade waste service at our larger sites as usual. Unfortunately, we are unable to accept items for reuse.

Docking has nesting birds in one of the compactors, so we are currently not be able to accept cardboard at this site.  This may be taken to any of the other local sites if required.

When is the best time to visit the centre?

We expect the busiest times of day to be first thing in the morning, although we have observed that this can vary. Typical queuing times are around 20 minutes, but can be longer. We have employed traffic management teams as sites where queuing can be dangerous. If we have a significant queue then the team may ask residents to return at a later time.

Kind regards

Mrs J Piermont, Recycling Contracts Officer

Communities and Environment

Tel: 0344 800 8020