Important Messages and Links

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‘Whatever you’re facing, We’re here to listen’

Call free day or night on 116 123



The Downham Market Food Bank

The Sovreign Centre is the location of the Downham Market Food Bank which can be contacted on 01366 384474.

Children's lunches during school holidays

The following organisation is inviting parents/carers to get in touch if they need support providing lunches during school holidays.  They are friendly and non-judgemental.

West Norfolk Calm Families

Or contact the Downham Market Food Bank as they are also helping co-ordinate support. 

Norfolk Councils Support

Councils in Norfolk are working with charities and volunteers to help keep people safe in our local communities.

This includes providing food essentials, collecting prescriptions and medicines, ensuring that people feel safe and making sure they know who they can turn to in their times of need.

Kings Lynn Borough Council 01553 616200 option 1

Helpline number 0344 800 8020 open 9am to 5pm Monday to Friday and for emergencies on Saturday and Sunday between 10am and 4pm

The direct number for the Norfolk Assistance Scheme is 01603 223392

Childrens mental health

Guidance for parents and carers on supporting children and young people’s mental health and wellbeing during the coronavirus (COVID-19) pandemic


First Response Mental Health line - is a 24/7 helpline offering immediate advice, support and signposting for people with mental health difficulties.

If you are experiencing something that makes you feel unsafe, distressed or worried about your mental health you can now call the helpline on 0808 196 3494.

Child Protection 


These are difficult times and families are under huge amounts of pressure.  If you hear something or see something that makes you feel worried about a child living nearby, please let us know 0344 800 8029 In an emergency call 999 Help to keep Norfolk’s children safe

Support for victims and survivors of domestic abuse.

If you are suffering from domestic abuse particularly at this difficult time you are not alone.  People are there to offer support

If you are in immediate danger you should still call 999. Police 101 is the non-emergency number. Link to Norfolk Police website

Pandora Domestic Abuse

Pandora have set up an emergency phone number for women needing immediate support 07856 812 610

Children and Young People’s Health Service

GO to online community Talking Point where you can connect with others affected by dementia in a similar situation. Use the Dementia Connect online support tool to find dementia information and support that is right for you.

Working and finances

Council Tax Support Hardship Fund (from KLWN Borough Council) r

If you are self-employed and your income has dropped considerably, or you are unable to pay your council tax due to coronavirus, you can make a claim for council tax support here. For other welfare benefits please see the guidance here.

If you are suffering hardship or if you are having trouble paying an outstanding council tax debt from a previous year please telephone 01553 616200, option 2, to discuss further.

If you usually make cash payments for council tax at the post office but are now self-isolating you can pay online or use the automated payment line 01553 616671. To set up a direct debit please call 01553 616200, option 2.

Business links

Support for small businesses, and businesses in the retail, hospitality and leisure sectors.

Public Services


Rubbish and recycling: coronavirus update

Coronavirus (COVID-19): For up to date information, links and useful NHS advice, visit Norfolk County Council website.


Health and Wellbeing
Downham Market Town Sign.jpg
Some important information to help you, your family and neighbours avoid the latest scams.





Help to Manage Finances and Avoid Scams

for People At Risk and Those Who Support Them